Frequently Asked Questions
Everything you need to know about the CIPHER experience.
Are CIPHER products cruelty-free and vegan?
Yes, all CIPHER beauty products are 100% cruelty-free and vegan. We never test on animals and ensure all our ingredients are ethically sourced and plant-based.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product (even if lightly used) for a full refund or exchange.
Will these products suit sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer subscription services?
Yes, you can subscribe to your favorite CIPHER essentials and save 15% on every order. You can choose your delivery frequency and cancel at any time.