Returns & Exchanges
At CIPHER, we stand behind the efficacy of our formulas and offer a 30-day satisfaction guarantee to ensure your skincare journey is seamless. If you are not completely satisfied with your purchase, we provide easy returns and exchanges on all domestic orders.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process within 30 days of delivery.
Prepare the Package
Securely pack the items in their original packaging, ensuring the product is at least 50% full to qualify for a refund.
Affix the Label
Download and print the prepaid shipping label provided via email and attach it to the outside of your return parcel.
Receive Your Refund
Once our lab inspects the return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing